Good day Knight_1179! Thank you on your feedback. Our verification course of action is made so as to be sure that we have been sending The cash to the correct person. It could from time to time get for a longer time, but it's a process to safeguard you for a consumer plus the casino.
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The player from U.s. has asked for a withdrawal two weeks back. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
UPDATE: immediately after 36 times, the accounting manager emailed to inform me their was a technological glitch that required them to reverse my withdrawal ask for (this was the 3rd glitch from 4 requests) I resubmitted And eventually on day forty three gained my revenue.
The participant from America is encountering issues with depositing ETH. In spite of confirmation of the transaction around the blockchain, on the list of deposits didn't replicate during the player's casino account.
Hello there harveywmorin77. Thank you for your feedback. We have reviewed your account and we have discovered that The key reason why why you remain waiting for your payment is as a result of verification procedure. In some cases our verification procedure is usually comprehensive, but it is to guard the client and ourselves. Within your circumstance, the verification method has long been so extended simply because we have been expecting documentation regarding your deal with verification and that took very a very long time.
After a number of communications between the participant, the Issues Staff, as well as casino, the casino traced the payment with their lender and returned duckystar the participant's money to his casino account. The player verified that the issue were fixed and expressed his pleasure Along with the resolution approach.
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Howdy Jeffdavies2981. We do clearly show you have currently gained your payment and confirmed receiving it. We're sorry that the method took so extended, in instance it had been a concern Using the processor not having the ability to locate the account quantity you offered and therefore returning the money to us.
Casinos having a Beneath common Security Index typically have an unfavorable ratio of their range of holiday makers to suitable issues submitted by players. It means that this casino has in all probability addressed some gamers unfairly before. Submitted: 19 Jul 2021
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I had my initial withdrawal inside a week. The second withdrawal I asked for was for $400 and it’s been around three weeks and I’m still ready. They’ve emailed me requesting verification once again! I’ve sent every little thing they need immediately and still no payout.
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